FAQs
How do I clean and maintain these shoes?
Brush off dirt and debris: Use a soft brush to gently remove any dirt or debris from the surface of the shoe. Be careful not to scrub too hard, as this can damage the material.
Air-dry the shoes: After cleaning, allow the shoes to air-dry completely before wearing them again. Avoid using heat sources, such as a hair dryer or radiator, as this can cause the material to warp or shrink.
Store the shoes properly: When not in use, store the shoes in a cool, dry place away from direct sunlight or heat sources. You can also use shoe trees or stuff the shoes with paper to help them maintain their shape.
What is the return policy for this product?
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To initiate the return process:
1. Request for a return on our website.
2. Once done, kindly courier the shoes back to us on the following address:
Hike Shoe Pvt. Ltd.
375 Leather Complex,
Near Kapurthala Road,
Jalandhar, Punjab 144021
3. Upon receipt of the shoes in their original condition, we'll process your refund promptly.
What is the expected durability of this shoe?
While we cannot guarantee the exact lifespan of our shoes, we stand behind the quality of our products and are happy to work with customers who experience any issues with durability. If you have any questions or concerns about the durability of our shoes, please don't hesitate to contact our customer service team.
Can I exchange the shoes for a different size or model if they don't fit?
If you need to exchange the shoes for a different size or model, simply contact our customer service team within 15 days of receiving your order. We will provide you with instructions on how to return the shoes to us and will then send you the replacement shoes as quickly as possible.