FAQs

 

What delivery methods does Tracer  use?

We have tied up with some of the best known logistics companies like Ecom Express,DTDC to ensure quickest delivery anywhere in India.

What are the shipping charges?

We are pleased to inform you that complimentary shipping is offered for all purchases made through our Website

How long will it take for my order to arrive?

We will Deliver your order within maximum 7-10 working days & will make sure it reaches you as early as possible.

How do I check the status of my order?

You can easily check your order status in your order history.

How can I track my order after dispatch?

When your order gets shipped you will receive a message with the name of the Courier Partner along with the tracking ID.

Can you deliver my order to multiple addresses?

An order can be delivered only to one address. You can place another order for shipping to a different address.

I have received a defective/wrong/partial order or an empty packet?

Kindly reach out to us within 48 hours of delivery failing which the claim will not be entertained. While we investigate, request you to please make note of the below pointers:-

• Please refrain from using the item for which you are filing a claim.
• You may be required to provide some information, such as a brief description, to help us understand the situation.
• It is important to include pictures or video footage of the product and its packaging materials.
• Please ensure that you have visual documentation to support your claim when returning the item

Can I ship order to someone else?

Yes, orders can be shipped to a different address than the billing address. Before checkout, you can enter a new shipping address.

How do I track my order as a guest visitor?

Sorry! You need a Tracer  account to track your order under order history.

How do I cancel my order?

Tap on “Order history” under your account section and then select the item or order you want to cancel.

Can I modify the shipping details of my placed order ?

In order to update the shipping details of an order please contact our customer care at online@tracerindia.com and share your Order ID & new shipping address with our team. Our team will update the same and confirm you via email

 

Can I modify my Product details after it has been placed?

No, product details cannot be modified once the order is placed. You can only cancel that order before it gets shipped. Order amount will get credited into your wallet and you can use that amount in order to place a new order.

 

How do I create a Exchange Request?

You can create the exchange request by following the path: Order History > Order > Item and clicking on "Return" button. Fill all required fields and select "Replacement" option. Once you click on "Replacement" Option Your Return ID will get created and you will receive the confirmation on your registered email id

 

How do I create a Refund Request?

You can raise the refund request by following the path: Order History > Order > Item and click on Return button. Fill all required fields and select "Refund" money option. Once you click on "Refund" Option, your Return Id will get created and you will receive the confirmation on your registered email id

 

I have created a Return request. When will I get a refund?

Your refund amount will be credited to your Bank Account. The refund process will be initiated once we received the product, please read the return and replacement policy carefully.

 

How do I create an account on Tracer ?

Click on "Register" after that fill up the details to create your Tracer account

 

How do I update my account and address?

Login, if you already have an account. Go to "My Profile" and edit your details.

What is Tracer Return and Exchange Policy?

You can initiate a request within 14 days of your purchase that fails to meet your expectations. Product will not be accepted under following conditions:-

• Product is used or altered
• Product is damaged due to misuse/overuse by the customer
• Returned attempted without original packaging including, price tags, labels, original packing,or if original packaging is damaged.

How to return a product?

You can raise the refund request by following the path: Order History > Order > Item and click on Return button. Fill all required fields and select "Refund" money option. Once you click on "Refund" Option, your Return Id will get created and you will receive the confirmation on your registered email id

How to exchange a product?

You can create the exchange request by following the path: Order History > Order > Item and clicking on "Return" button. Fill all required fields and select "Replacement" option. Once you click on "Replacement" Option Your Return ID will get created and you will receive the confirmation on your registered email id

How long would it take me to receive the refund?

The refund process will be initiated once we received the product

How do I self ship the product?

Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return ID on a piece of paper and place it in the packet. Kindly address the package to the address mentioned on the invoice.

How can I know the status of my refund?

For orders cancelled before shipping, refund will be credited to Bank Account immediately in case of prepaid order. If the order has been shipped, refund will be processed as soon as the courier service partner confirms the return of the item.

Why has my return request been rejected?

This may have happened, if we found the item you wish to return is used, damaged or original tags are missing. In this event ,the user shall not be eligible for a refund.

Why my refund is not reflecting in my Bank Account?

We request you to kindly wait for 7-12 working days.

 

What is Tracer cancellation policy?

You can now cancel an order when it is in pending status, as long as the cancel option is available. Any amount paid will be credited to your wallet.

How do I cancel my order?

Tap on “Order history” under your account section and then select the item or order you want to cancel.

Can I get a price adjustment for an item I purchased that is now on sale?

Sorry, we can't process price adjustments at this time.

Can I modify the shipping address of my order after it has been placed?

In order to update the shipping details of an order please contact our customer care at Online@tracerindia.com and share your Order ID & new shipping address with our team. Our team will update the same and confirm you via email

Can I modify my Product details after it has been placed?

No,product details cannot be modified once the order is placed. You can only cancel that order before it gets shipped. Order amount will get credited into your wallet and you can use that amount in order to place a new order.

I just cancelled my order. When will I receive my refund?

Within 24-48 Hours

Which payment methods do you accept?

We support the following payment options at Tracer:-

• Cash On Delivery
• Credit Card
• Debit Card
• Net banking
• UPI

What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.