Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags intact, and in its original packaging.

Tracer reserves the right to reject returns that do not meet the above conditions after quality inspection.

How to Initiate a Return

Request a Return:
Contact us at online@tracerindia.com or through our website to request a return.

Return Methods

Pickup Service:
Once your return request is approved, we will arrange a pickup of the item. The cost of return shipping will be deducted from your refund amount.

Self-Shipment:
If you prefer, you may courier the item back to us at the following address:

Hike Shoe Pvt. Ltd.
375 Leather Complex, Near Kapurthala Road,
Jalandhar, Punjab 144021

Important: Self-shipment costs must be borne by the customer and are non-refundable.

Refund Process

  • Refunds will be issued only after deducting all valid charges, which may include return shipping fees, reverse logistics charges, quality check failures, damaged packaging, or missing accessories.

  • Products showing signs of wear, use, odor, stains, or tampering will not be eligible for a refund and may be returned to the customer at their expense.

  • Refunds will be processed based on the final invoice value paid after discounts, offers, or promotions.

  • Once we receive and inspect your item, we will notify you of the refund approval status. If approved, the refund will be credited to your original payment method within 3 business days. Please allow up to 7 business days for your bank or credit card company to process the refund.

  • If more than 14 business days have passed since approval, please contact us at online@tracerindia.com.

Items Sent Without Return Approval

Items sent back without prior return approval will not be accepted or refunded.

Damages and Issues

Please inspect your order upon reception and contact us within 48 hours of delivery if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We cannot accept returns on sale items or gift cards.